These terms and conditions apply to every membership, private office, meeting room booking and business address service provided by ShiftWorks Limited ("ShiftWorks", "we", "us"), a company registered in England and Wales, company number 14361306, registered office Royal House, 14 Upper Northgate Street, Chester, CH1 4EE. This is version 2.0, dated 13 October 2026. It replaces every earlier version of our terms, including those issued for 27 Market Street only, and applies at all of our buildings.
1. Our buildings
Our buildings (each a "Building", together the "Premises") are: Royal House, 14 Upper Northgate Street, Chester, CH1 4EE; Northgate House, 10 Upper Northgate Street, Chester, CH1 4EE (from its opening); 27 Market Street, Hoylake, CH47 2BG; Lake House, Lake Place, Hoylake, CH47 2DN. We may add buildings to this list or remove them from it; the list on our website is the current one.
2. Definitions
- Member: the person or business named on the membership plan, booking or address service agreement, together with any employees or colleagues they register with us (their "Employees").
- Membership Plan: the day pass, flex desk, resident desk, private office, meeting room booking or business address service you have chosen, with the price, term, notice period and any options confirmed to you in writing.
- Designated Space: the desk, office or room you are entitled to use under your Membership Plan.
- Facilities: the shared parts and services of the Building that your Membership Plan includes, such as kitchens, breakout areas, meeting rooms, internet, printing and lockers.
- Designated Hours: the hours during which your Membership Plan entitles you to use the Building: our staffed hours of Monday to Friday, 9am to 5.30pm, or around the clock where your plan includes 24/7 access.
- Fees: the charges for your Membership Plan and any additional services, exclusive of VAT unless stated.
3. The agreement between us
Your agreement with us is made up of these terms, your Membership Plan and any house rules or policies we publish for the Building. If they conflict, the Membership Plan takes precedence over these terms, and these terms take precedence over the house rules.
We may update these terms from time to time. We will give members at least one month’s notice of any change that affects them, by email or by notice in the Building, and the date of the current version appears at the top of this page.
4. A licence, not a tenancy
Your Membership Plan is a licence to use the Designated Space and the Facilities for your business during the Designated Hours, in common with us and with other members. It is not a lease or a tenancy. We keep control, possession and management of the Premises, you have no right to exclude us from the Designated Space, and no relationship of landlord and tenant arises between us. The licence is personal to you and may not be assigned, sublet or shared with anyone you have not registered with us.
We may move you to an equivalent desk or office within the Building where we reasonably need to, for example for maintenance or to reconfigure a floor, and we will give you reasonable notice where we can.
5. Term, renewal and notice
- Day passes and meeting room bookings are for the date and time booked.
- Flex desk and resident desk memberships run month to month from the start date on your Membership Plan and renew automatically until ended by either of us on the notice set out in the plan.
- Private offices are on rolling agreements and continue until ended by either of us on the notice set out in the plan.
- Business address services run month to month and renew automatically until ended on the notice set out in the plan.
- Notice must be given in writing, by email to the address on your plan.
6. Fees and payment
- Fees are payable in advance for each month or booking, by the method set out in your Membership Plan. Prices on our website exclude VAT, which is added at the current rate.
- If a payment is late we may suspend access to the Building, the Facilities or the address service until the account is settled, and we may charge statutory interest on overdue amounts.
- Fees for additional services, such as printing beyond fair use, catering, replacement access cards or mail forwarding, are charged at the rates we publish or agree with you.
- We may change our prices on at least one month’s written notice; a change takes effect from the first renewal after the notice period.
7. Access, hours and security
- The Buildings are staffed Monday to Friday from 9am to 5.30pm, excluding bank holidays. Resident desk and private office members have access outside those hours through the entry system, where their plan includes it.
- Access cards, codes and biometric entry are personal. Do not lend, copy or share them, tell us straight away if a card is lost, and return all cards when your membership ends. Lost cards are replaced at a charge.
- If you work alone outside staffed hours you do so at your own risk and must follow our out of hours guidance, including signing in and out where asked.
- The Buildings are covered by CCTV for the safety of members, visitors and property. Our privacy policy explains how recordings and entry records are handled.
- We may close a Building, or part of it, for maintenance, safety or events on reasonable notice, and without notice in an emergency.
8. Using the Premises
The Premises are commercial workspace. You agree, and will make sure your Employees and guests agree:
- to use the Designated Space only for office work of the kind described on your plan, during the Designated Hours;
- to keep the Designated Space clean and tidy, to use shared areas considerately, and to return any space or equipment at the end of your plan in the condition you found it, allowing for fair wear and tear;
- not to bring in additional furniture or equipment, make alterations, or put up signage or branding without our written agreement;
- not to store belongings anywhere other than your Designated Space or locker, and to remove them when your plan ends;
- to sign guests in, to stay responsible for them while they are in the Building, and to keep disruption to other members to a minimum;
- to register every Employee who will use the Building with us, to tell us when someone leaves, and not to increase the number of people using a desk or office beyond what your plan allows;
- not to do anything illegal, dangerous, offensive or a nuisance, anything that could damage the Building or our reputation, or anything that would put us in breach of our own lease or invalidate our insurance;
- not to use the Premises or your membership as a residence, or as an address for any purpose other than your business;
- not to use the Premises for unsolicited mailings, pyramid schemes, the sending of spam, the infringement of anyone’s rights, or the distribution of unlawful, defamatory or obscene material;
- to follow our fair use policies for meeting rooms, printing and shared facilities, and any house rules we publish.
9. Meeting rooms and boardrooms
- Meeting rooms and boardrooms are booked through our online calendar or with the team, by the hour, half day or full day, by members and non-members.
- Rooms included in a membership are subject to fair use and availability. Bookings beyond the included allowance, and all non-member bookings, are charged at the published rates.
- Cancellation and amendment terms are shown at the time of booking.
- Please leave rooms as you found them and finish on time; the next booking may be waiting.
10. Registered office and business address services
- We will act as the registered office or business address for the companies named on your agreement, receive post addressed to them, and sort, hold, scan or forward it as your plan provides.
- Because we handle post for companies, the Money Laundering Regulations require us to verify the identity of the business and the people behind it before the service starts, and from time to time afterwards. We may decline or end the service if the checks cannot be completed.
- The address may be used only for the companies and purposes we have agreed. You must not use it for any unlawful purpose, and you must tell us promptly about any change in the company’s directors, owners or activities.
- We may open post where we reasonably believe it is necessary for safety or to comply with the law, and we will refuse or return items that are dangerous, illegal or not addressed to a company on your agreement.
- When the service ends you must change the registered office at Companies House and stop using the address within fourteen days. We may return post to sender after that date.
- A registered address included with a resident desk or private office ends when that membership ends.
11. Changes to your plan and to the Facilities
- If you want to change your Membership Plan, move desk or office, or add people, tell us in writing and we will confirm the change, any difference in Fees and the date it takes effect. Where appropriate we will issue a new plan.
- We may change the Facilities where reasonably required for safety, legal compliance or the management of the Building, provided the changes do not materially reduce what your plan includes.
- Additional services you ask for and we agree to provide are charged at the rate we agree and become part of your plan from the date they start.
12. Confidentiality
Working alongside other businesses, you may become aware of their confidential information, and they of yours. You agree not to use or disclose information you learn in the Building that is clearly confidential to us or to another member, and we ask the same of every member on your behalf.
13. Repairs, internet and interruptions
We will use reasonable endeavours to keep the Buildings and the Facilities in good repair and working order, and to restore any service that fails as quickly as we reasonably can. Please tell us about anything that needs attention. We do not guarantee that internet, power or any Facility will be uninterrupted, and we are not responsible for interruptions caused by events outside our reasonable control.
14. Insurance and liability
- You are responsible for your own belongings and equipment, and for insuring them. We are not liable for loss of, or damage to, property left in the Premises, including in lockers and offices, except where it is caused by our negligence.
- You are responsible for insuring your own business, and for any loss or damage you, your Employees or your guests cause to the Premises, to our property or to other members, and you agree to indemnify us against claims arising from your use of the Premises in breach of these terms.
- We are not liable to you for loss of profit, business, contracts, data or goodwill, or for any indirect or consequential loss, however arising. Our total liability to you in any twelve month period is limited to the Fees you have paid us in that period.
- Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
15. Photography
We photograph and film the Buildings from time to time for our website and marketing. We will tell members in advance when a shoot is planned and will not feature you or your Employees in an identifiable way without asking first.
16. Data protection
We handle personal information about members, Employees, visitors and the people behind address service clients in accordance with our privacy policy, which is published on this website and explains what we collect, why, and the rights you have.
17. Ending the agreement
- You may end your plan on the notice set out in it.
- We may end your plan immediately if you or your Employees seriously or persistently breach these terms, behave in a way that is threatening, abusive or disruptive to staff, members or guests, use the Premises for anything unlawful, or fail to pay Fees after a reminder. We may also end a plan on the notice set out in it for any other reason.
- When your plan ends you must clear the Designated Space and your locker, return access cards and keys, settle any outstanding Fees, and stop using the address. Belongings left behind for more than fourteen days after the end date may be disposed of after we have written to you.
- Fees paid for a period after the end date are refunded only where the plan was ended by us for a reason other than your breach.
18. General
- You may not transfer your agreement with us to anyone else without our written consent. We may transfer it to a company that takes over the running of a Building, and will tell you if we do.
- If any part of these terms is found to be invalid or unenforceable, the rest continues to apply.
- These terms, your Membership Plan and our house rules are the whole agreement between us, and replace anything said or written before they were issued.
- These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.
- Questions about these terms: email info@shift-works.co.uk or call 0151 632 6801.