ShiftWorks Limited ("ShiftWorks", "we", "us") runs serviced workspace in Chester and on the Wirral. This policy explains what personal information we collect when you use our website, enquire, become a member, book a room, use our business address services or visit one of our buildings, why we collect it, how long we keep it and the rights you have over it.
Who we are
ShiftWorks Limited is a company registered in England and Wales, company number 14361306. Our registered office is Royal House, 14 Upper Northgate Street, Chester, CH1 4EE. We are the data controller for the personal information described in this policy.
You can contact us about anything in this policy by email at info@shift-works.co.uk, by phone on 0151 632 6801, or by post to the registered office above.
The information we collect
Information you give us
- Enquiries: your name, company, email address, phone number, the location and service you are interested in and anything you write in your message, when you use the enquiry form, email or call us.
- Memberships and offices: your contact details, company details, the membership or office you take, your access records and your billing and payment details. Card payments are handled by our payment provider and we do not store full card numbers.
- Meeting room and event bookings: the booker’s contact details, the booking details and any catering or access requirements you tell us about.
- Registered office and mail handling: the names of the company and the people connected with it, proof of identity and address, and records of the post we receive and handle for you. The law on money laundering requires us to verify the identity of clients who use an address service.
- Newsletter: your email address if you sign up for the journal.
Information we collect when you visit our buildings
- CCTV: our buildings are covered by CCTV for the safety of members, visitors and property. Cameras are signposted.
- Entry systems: our buildings use secure entry systems. Where biometric entry is offered, a template of your fingerprint is stored on the entry system so that it can recognise you. We only use biometric entry with your explicit consent, and you can ask the team about other ways to access the building if you would rather not use it.
- Visitors and Wi-Fi: visitor sign-in records, and basic connection records for the guest Wi-Fi.
Information collected automatically on our website
Our website does not use analytics or advertising cookies and does not set cookies on your device when you arrive. Our hosting provider keeps standard server logs (such as IP address, browser type and the pages requested) for security and to keep the site running. Our location pages include a Google map that is only requested from Google when you press Show map; once loaded, Google may set cookies and collect usage information under its own privacy policy.
How we use your information and our lawful basis
- To answer your enquiry, arrange a tour and tell you about the options you asked about. Lawful basis: taking steps at your request before entering a contract, and our legitimate interest in responding to people who contact us.
- To provide memberships, offices, room bookings, address services and mail handling, and to manage your account and payments. Lawful basis: performance of our contract with you.
- To keep our buildings, members and property secure, including CCTV and entry records. Lawful basis: our legitimate interests in safety and security. Biometric entry data is special category data and is processed only with your explicit consent.
- To meet our legal obligations, including accounting and tax records, identity checks required by anti-money laundering law for address services, and requests from regulators or the police. Lawful basis: legal obligation.
- To send you the journal and occasional news about ShiftWorks if you have signed up. Lawful basis: your consent, which you can withdraw at any time using the unsubscribe link or by contacting us.
- To keep our website secure and improve it, using server logs and aggregated information that does not identify you. Lawful basis: our legitimate interests.
We do not use your information for automated decision making or profiling, and we never sell it.
Who we share it with
- Service providers who process information on our behalf and under our instructions, including our website hosting provider, the email service that delivers enquiry form submissions to us, our accounting and payment providers, our entry and CCTV system suppliers and our IT support.
- Professional advisers such as accountants, insurers and solicitors where necessary.
- Companies House, HMRC, the police, courts and other authorities where the law requires it or where it is necessary to protect members, visitors or property.
- Google, if you choose to load a map on a location page.
Some of our providers may process information outside the United Kingdom. Where they do, we rely on the UK government’s adequacy regulations or on approved contractual safeguards such as the International Data Transfer Agreement.
How long we keep it
- Enquiries that do not lead to a membership or booking: up to 12 months from our last contact.
- Membership, office, booking and billing records: for the length of your relationship with us and then for 6 years, which is how long tax law requires us to keep financial records.
- Identity records collected for address services: for 5 years after the service ends, as required by anti-money laundering regulations.
- CCTV recordings: normally 30 days, unless footage is needed for an incident, a legal claim or a request from the police.
- Biometric entry templates: deleted when your membership or office agreement ends, or sooner if you withdraw consent.
- Newsletter sign-ups: until you unsubscribe.
- Mail received for address service clients: held for collection or forwarded as agreed, and not opened unless you have asked us to scan it.
How we protect it
Information is stored on secure, access-controlled systems. Our buildings use secure entry and CCTV, mailboxes are locked, and staff are trained to handle personal information carefully. Our website is served over an encrypted connection and the enquiry form is protected against automated abuse. No system is perfectly secure, but we take reasonable steps to prevent loss, misuse and unauthorised access.
Your rights
Under data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is inaccurate or incomplete;
- ask us to delete information where we no longer need it;
- ask us to restrict how we use your information, or object to our using it, in certain circumstances;
- receive the information you gave us in a portable format;
- withdraw consent at any time where we rely on it, for example for the newsletter or biometric entry.
To exercise any of these rights, email info@shift-works.co.uk or write to us at the registered office. We may need to confirm your identity first. We will respond within one month, or tell you if we need longer for a complex request. There is no charge unless a request is clearly unfounded or excessive.
Complaints
If you are unhappy with how we have handled your information, please contact us first so that we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk, by phone on 0303 123 1113, or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Children
Our services and website are intended for businesses and adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The current version is always available on this page, with the date it was last updated. This policy was last updated on 12 October 2026.